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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Diane Connolly

Diane Connolly

September 28, 2024

5  out of  5
rating by Diane Connolly
"Very helpful and friendly!"
We responded:
"Thank you Diane for your business! We appreciate your business!!!"
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Narahari B

September 16, 2024

1  out of  5
rating by Narahari B
"I had a very disappointing experience with this auto insurance company. They refuse to offer short-term policies (1, 3, or 6 months), which feels like a way to rip off customers by forcing them into long-term commitments. On top of that, the customer service is terrible. The agents are extremely rude and unprofessional—they don’t answer calls, and when they do, they’re not helpful at all. I’m not sure how they run their business with such poor service. I would not recommend this company to anyone."
We responded:
"I am sorry that you had a bad experience Narahari. Here at State Farm we offer 6 months policies and you are able to pay your premiums monthly or quarterly or for the entire 6 month policy. State Farm does not charge any monthly fees to pay your premiums and we offer a variety of discounts to help you lower your auto insurance. I know you had one bad experience with State Farm and not my specific office so we appreciate your feedback. Our office strives to help every customer with the best service that they and their families deserve and we will continue to work hard to improve. "
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Ellie Maxwell

August 8, 2024

5  out of  5
rating by Ellie Maxwell
"Monica has been so helpful in walking me through everything and is amazing at communicating every step of the process!!"
We responded:
"Thank you Ellie for your 5 Star review!!! We appreciate your business and agree with you that Monicah is amazing!!!! Thank you for your insurance business!!!"
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Gloria Elizabeth

August 7, 2024

5  out of  5
rating by Gloria Elizabeth
"Love this office so much!! Monica has been super helpful when I had to file my claim and has been super helpful in making sure the whole process has been going smoothly! The best office in my opinion. They make sure you have everything you need :)"
We responded:
"Thank you Gloria for your amazing 5 star review!!! We value your business and we are glad your claim progress is going great!!! "
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Kristi Sutton

June 24, 2024

5  out of  5
rating by Kristi Sutton
"Sharon was so helpful with providing information and auto quotes so quickly. She has made changing insurance providers an easy process and i couldn't be more happy! I will be sure to refer friends and family to State Farm!"
We responded:
"Thank you Kristi for the great 5-Star review! We appreciate your business and we agree that Ms Sharon is the best!!!"
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Brittany Jackson

June 24, 2024

5  out of  5
rating by Brittany Jackson
"Ruby is the best! The whole office is nice but she always goes out of her way to make sure everything is just right! It is has been so easy and convenient working with this office."
We responded:
"Thank you Brittany for your great 5 star review!!! We agree that Ruby is Awesome!"
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Sarah Salone

June 19, 2024

5  out of  5
rating by Sarah Salone
"Miss Ruby has been a joy!! She is very professional! And very very experienced with insurance policies! Thank you so much Miss Ruby."
We responded:
"Thank you Sarah for your 5 Star Review!!!! We appreciate your business and agree with you that Ruby is the best!!!! "
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Richard Corey

June 12, 2024

5  out of  5
rating by Richard Corey
"I despise insurance companies and the usury that they exhibit towards human beings but I have appreciated the support I receive from Tommy Rosales' office. In particular, Sharon is always there with a helping hand and has a great support network in the greater staff. Thank you for your service and support."
We responded:
"Thank you Richard for your 5 star review and for your business... WE appreciate you. "
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Deborah R

June 5, 2024

5  out of  5
rating by Deborah R
"I am so glad I switched my insurance to this provider. Tommy and Sharon are reachable, helpful and provide great options. Thank you to this State Farm team!!"
We responded:
"Thank you Deborah for the great 5 star review!!! We appreciate your business!!!! "
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Ashley Naylor

May 16, 2024

5  out of  5
rating by Ashley Naylor
"Got a quote within minutes. Premium was 1300 less than other company I shopped! On top of that, Ruby is thorough and awesome. Thank you Ruby and Tommy."
We responded:
"Thank you Ashley for your business!! WE really appreciate you and your family!!! And I agree with you, Ruby is Awesome!!! "
Profile photo of Doug Campbell

Doug Campbell

May 9, 2024

5  out of  5
rating by Doug Campbell
"I appreciate the respect, kindness, and thoroughness the staff at Tommy Rosales State Farm shows me every time I do business with them. Most recently, Ruby, walked me through ways I could save money on my monthly car insurance premium. I have worked with her several times over the many years I have been a customer, and each time she has been helpful and kind with a pleasant dash of humor, which I appreciate. Even on the phone, her smile shines through."
We responded:
"Thank you so much Doug for your Trust in our agency and in State Farm!! We appreciate you and look forward to helping you with all your insurance needs..."
Profile photo of Jordan Gray

Jordan Gray

March 27, 2024

1  out of  5
rating by Jordan Gray
"Communication with this entire company is garbage. No one apparently knows how to answer the phone, return calls, or has the correct open hours on the app. No one seems competent to handle anything it seems. Finally got some answers after calling the 1-800 number and waiting on hold for an hour. Don’t get State Farm insurance if you’re trying to decide."
We responded:
"Jordan, I am sorry that you have had such a bad experience with State Farm. Our office has been closed in observance of the Easter Holiday so that is why you haven't heard from us for a few days. This situation that you are in is rare and we will walk you through the next steps daily until your claim is settled and you are made whole again. We appreciate your feedback and we will work hard to fix this issue so that it doesn't happen again to anyone else. "
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Herman Mckeiver

March 22, 2024

5  out of  5
rating by Herman Mckeiver
"Ruby from Tommy Rosales State Farm provides excellent customer service. She patiently helped guide me through updating my family’s insurance policies and needs. In addition, she is very knowledgeable and helpful. I highly recommend her."
We responded:
"Thank you Herman for the kind words about our agency and about our fabulous team member Julia!! We apprecaite you!!! "
Profile photo of Manoharan Iyyadurai

Manoharan Iyyadurai

March 18, 2024

5  out of  5
rating by Manoharan Iyyadurai
"I had a good experience with state farm insurance.Staffs are very polite and kind. I heard about State Farm Insurance from my cousin. He suggested me to take the insurance here. I would love to suggest the same to my friends."
We responded:
"Awesome! Thank you Manoharan, we appreciate your business and love that your cousin told you to give us a try! We have a wonderful referral program. It's our pleasure to help your friends and family with their auto and life insurance needs. Tell them to give us a call... "
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Kaci Harrison

March 8, 2024

5  out of  5
rating by Kaci Harrison
"Renee is AMAZING! She took her time and explained every detail to me to help me understand what policy I was receiving. Not to mention, she is such a sweetheart and very caring. Thank you so much Renee! You’re the best!"
We responded:
"Thank you Kaci for this awesome review!!! WE appreciate you and your business. And we agree with you that Renee is Amazing!!! "
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Jane Doe

March 5, 2024

5  out of  5
rating by Jane Doe
"Frustrating. This insurance agent created two separate renters policies for me, because apparently people do not move apartments. I was very clear on the phone with them that I needed a renters policy for a place that I moving in into in a couple of days. They were too lazy to listen to the correct address, and wrote whatever old address they had on file, and messed it up for me by creating two separate renters policies. I am sure that if phone calls are recorded, they will see their mistake. After a couple of weeks, they dropped my renters and lied about it closing in August. It was closed in November and they sent me a bill for those months. Incredibly frustrating and unprofessional experience. I do not recommend this insurance agent. Edit: changing the rating as the agent fixed the problem."
We responded:
"Dariga, we are sorry that this happened to you. We take full responsibility for this error and will become better for it. Thank you for feedback and we appreciate you and your business. "
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mamillapalli mounisha

February 27, 2024

5  out of  5
rating by mamillapalli mounisha
"It was great talking to you Renee Rodriguez, Thank you for making the process easy."
We responded:
"Thank you giving us an amazing 5-star review!!! We appreciate your business and we are looking forward to building a long relationship with you and your family. "
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Joleena Lewis

February 20, 2024

5  out of  5
rating by Joleena Lewis
"The agent was super sweet, left a meeting to help me right away. My husband was trying to buy a new car and had dropped his policy when he sold his car last month when we move to a new state. So I needed to add him to my account for him to be able to get the new car. And he rushes to do everything, so I had no notice. I got off work and called just before State Farm's office closed for the day, and the agent was in a meeting. She left the meeting to help me add him to my policy. She was super nice about it as well! This is why I've been with State Farm for 10 years!"
We responded:
"Thank you Joleena for your kind words!! We value your Auto insurance business and look forward to building a long relationship with you and your family. "
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sankeerth Rao

February 14, 2024

5  out of  5
rating by sankeerth Rao
"There’s a very good response from the staff and my advisor is Ruby she is very good and gives you good information and advice that we need in taking the insurance."
We responded:
"Thank you for this great review!! We appreciate you!!"
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Sowmya P

February 8, 2024

5  out of  5
rating by Sowmya P
"I had a very good experience with state farm, the work was done quick and they are really supportive throughout the process"
We responded:
"Thank you for your 5 star review!!! We appreciate you and your business!!"
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Deni Windham

February 1, 2024

5  out of  5
rating by Deni Windham
"Always helpful and responsive!! Love this group! Best State Farm agency I’ve ever dealt with and I’ve used SF for over 20 years."
We responded:
"Thank Deni!!!! We appreciate you for your loyalty to State Farm all these years!!! "
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Joy Guevara

January 22, 2024

5  out of  5
rating by Joy Guevara
"Renee was amazing. She was very helpful and on top of it! Thank you for your great service."
We responded:
"Thank you Joy for your great review!!! We agree Renee is Amazing!! Thank you for your business...."
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Tina Salazar

January 19, 2024

5  out of  5
rating by Tina Salazar
"Renee and Tommy with State Farm were attentive to my needs, courteous and customer service on point. They both worked quickly insuring my vehicle and home.. and leaving me with peace of mind. A professional team!"
We responded:
"Thank you Tina for your great review!!! We appreciate you and your business.."
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Venkata Saikoteshwar Kolluri

January 12, 2024

5  out of  5
rating by Venkata Saikoteshwar Kolluri
"Great Job by Renee"
We responded:
"Thank you for your 5 star review!! We apricate you and your business!! "
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Nn

January 12, 2024

5  out of  5
rating by Nn
"SF is expensive but love Tommy and Monicah they care so much especially Monicah. Shout out to all her hard work"
We responded:
"Thank you for your awesome review! I agree that Monicah is an amazing member of our team!!! We appreciate you!!! "